How we handle personal information

1. What information do we collect?

The personal information we collect depends on how you use the website and related services. It may include your name, email address, phone number, address, login credentials and payment-related information.

2. Types of information

The Privacy Act 1988 (Cth) defines personal information as information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form.

Sensitive information includes information or an opinion about matters such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union or professional membership, criminal record or health information. We use sensitive information only for the purpose for which it was obtained, for a directly related secondary purpose, with your consent, or where required or authorised by law.

3. How we collect personal information

We may collect personal information when you enter it on this website, use a related application, register for bidding or provide it to us in another way. We may use cookies to understand website use and improve your experience; cookies will not usually identify you personally by themselves.

Where reasonable and practicable, we collect personal information directly from you. If information is provided by a third party, we take reasonable steps to make you aware of what was provided.

4. Purpose of collection and disclosure

We collect personal information to provide our services, operate the website, administer auctions and keep you informed about relevant business developments. We may disclose information to service providers who help us operate the website and deliver those services, including maintenance and support providers acting in the normal course of their duties.

Where permitted, we may send direct marketing that you would reasonably expect to receive. Marketing communications will include a practical way to opt out, such as an unsubscribe link. We do not use sensitive information for direct marketing.

5. Security, access and correction

We take reasonable steps to protect personal information from unauthorised access, misuse, modification and disclosure. When information is no longer required, we take reasonable steps to destroy, anonymise or de-identify it. Information subject to record-keeping obligations may be retained for up to seven years.

Australian Privacy Principles 12 and 13 may give you rights to access personal information we hold and request correction of inaccurate information, subject to applicable exceptions. Contact us in writing to make a request.

6. Complaints

If you have a complaint about how we handle personal information, contact us using the details below. Russell Hallaran will consider the complaint and may request more information to clarify your concerns. If a complaint is well founded, we will work with you on appropriate steps to address it. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner.

7. Overseas disclosure

We do not disclose personal information to recipients outside Australia unless you ask us to do so or disclosure is otherwise permitted by law. Where an overseas disclosure occurs, the privacy protections that apply may differ from Australian requirements.

8. Contact us about privacy

For a privacy question, access or correction request, or complaint, email admin@benabilla.com.au or write to Bena Billa Investments Pty Ltd, 1L Pilons Drive, Dubbo NSW 2830.